Privacy Policy

1. Information we collect

When you use Pipeline, we collect information necessary to provide and improve our services. This includes:

• Account information (name, email, company details)
• Job and scheduling data you enter into Pipeline
• Device and usage data to improve our service
• Location data from the mobile app (only when you enable it)

2. How we use your information

We use your information to:

• Provide, maintain, and improve Pipeline's features
• Send transactional messages (job updates, invoices, notifications)
• Provide customer support
• Detect and prevent fraud or abuse

3. Data storage and security

Your data is encrypted in transit and at rest, stored on Microsoft Azure infrastructure, and backed up daily. We implement industry-standard security measures to protect your information. We do not store data outside of New Zealand and Australia unless required for specific integrations you enable.

4. Third-party services

Pipeline integrates with third-party services you choose to connect, such as:

• Xero and MYOB for accounting synchronisation
• Email and SMS providers for notifications

We only share the minimum data necessary for each integration to function. We never sell your data to third parties.

5. Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Export your data at any time

6. Cookies

We use essential cookies required for the application to function. We do not use tracking or advertising cookies.

7. Changes to this policy

We may update this policy from time to time. We will notify you of material changes via email or through the application.

8. Contact us

If you have questions about this privacy policy or your data, contact us at [email protected] or write to Pipeline Software Ltd, New Zealand.